Help/FAQ
You may contact a representative Monday through Friday 8:30 AM to 4:00 PM Central Time.
- Customer and Technical Support: (866) 861-0788
- Direct line and International Customers:(409) 861-0788
- Fax: (409) 866-7229
Mailing address: 2105 West Cardinal Drive, Beaumont Tx, 77705
- Email address:
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Frequently Asked Questions:
Can I place my order over the telephone?
Yes. In the U.S. our toll-free sales line is (866) 861-0788
You may also place your order by fax at (409) 866-7229
When do you charge my credit card?
Immediately. We charge your credit card before any products leave our warehouse.
Will you special order a product not advertised on your site?
Yes. Our manufacturers have literally thousands of products not yet available for purchase on our site. Just call us at (866) 861-0788or send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
What if I want to return a product purchased?
Unused products may be returned within 30 days of purchase for a refund, minus shipping and handling. All boxes, packaging materials, and accessories must be in new, re-sellable condition or a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount. Be sure to ship any returned item in a box other than the display box of the item. Used or damaged equipment may not be returned. No credit will be issued for damaged or missing items not reported within 24 hours of receipt of shipment.
What if I find a lower price elsewhere?
In most cases, we can match the price plus give you 10% of the difference. Simply provide the name of the vendor, web address or other contact information via:
- Email: Please email all price match requests to
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U.S. Customs & Border Protection & U.S> Brokerage Terms
How long will it take for my order to arrive?
Most orders leave our warehouses within 24 to 48 hours. If your order is delayed, a representative will contact you with an estimated ship date. All Infrared Thermal Imaging Cameras take 8-10 weeks to manufacture and can take up to 12 weeks total for delivery.
Please note: A business day does not include Saturdays, Sundays, or holidays. Business days are the service days Monday through Friday, excluding holidays.
Please note that we are not responsible for shipment delays due to events beyond our control (ie: weather delays), or damaged/missing items not reported within 24 hours of receipt of shipment.
Do you accept purchase orders?
Yes. Purchase orders are accepted upon approval of references and a
minimum opening order of $500, not including shipping. Please allow 24
- 72 hours for verification.
Purchase orders with banking and trade
references may be faxed to (409) 866-7229.
Government, state and educational institutions may fax purchase orders
with billing and shipping information to (409) 866-7229. Standard terms
are Net 30.
Do you accept international orders?
Yes. Please note that payment is required via wire transfer as we do not accept international credit cards. International orders have a $500 USD minimum purchase (not including shipping).
For details, call (409) 861-0788 or send an email us.
Do you offer volume discounts?
Yes. On certain products additional discounts are available. Please call (866) 861-0788 or email for pricing
.**All prices and specifications are subject to change without notice.
